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E-mail: sales@t5adapter-be.com
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Q.1) What is Better-energy T5 Retrofit Fixture?
Better-Energy T5 Retrofit Fixtures are new technology of T5 electronic ballast fitted inside the
unique aluminium fixtures designed to retrofit the old fluorescent system in result of high
saving rate, up to 60%.

They are retrofitted fixture designed to provide a best solution to upgrade conventional
system using Electromagnetic Ballast to the very latest T5 electronic ballast technology and
T5 florescent lamp technology. Better-energy T5 Retrofit Fixture comply with T8, T9, T10 and
T12 fluorescent lamp and provide numerous immediate and lasting benefits including: energy
saving, no wiring work, short payback period, quick installation, better light quality, eye
protection, high power factor, etc.

Q.2) What does Better-energy retrofit fixture mean?
Better-energy  Retrofit fixture is an easy-to-install design of lighting products which can fit to the existing
fittings instantly without any modification and wiring work. The retrofit fixture concept is to minimize the costs faced by users to achieve energy efficiency.

Q.3) After installation of BE T5 products, does the system require a starter to
trigger the light?

NO! Better-Energy® T5 products do not require any starter as it is an electronic ballast system.

 

Q.4) It is mentioned that Better-Energy T5 consumes less wattage. Does this mean that the

light output will also be less?

Even Better-Energy T5 consumes less wattages, the light output is comparable to the

conventional T8 tube lights since the efficacy of T5 system is much higher than T8 system.

The light output can be measured using a lux meter.


Please contact us when you need this lux data.

Q.5) The lighting products available in the market are very expensive. Is it the same

case with the Better-Energy T5?

Better-Energy T5 can be sold at zero prices because the prices of the products will eventually

payback by the saving of electricity bill. The saving rate of Better-Energy T5 can offer an energy

saving of approx. up to 50%. The average return of investment therefore is around 1- 2

years.

 

Q.6) Some fluorescent light systems would encounter end-tube blackening effect in

the early stage of operation. Do Better-Energy T5 products has same problem?

NO! All of our T5 products are equipped with pre-heating function which is used to warm up

the filament before the T5 tube is trigged to light up. Without the pre-heating function, the

lifespan of tube will be shortened and blackening effect will occur earlier.

 

Q.7) What is the different between, OOP model, EMI model and HEMI model?

OOP model has Overload protection, Over-heat protection, Pre-heating function, THD<30%,

PF =0.95 (application: factory, school, commercial building, super market, etc.) We provide

18 months warranty for FEE model. 

EMI model has EMI protection circuit, Overload protection, Over-heat protection, abnormal protection, Pre-heating function, Cut-Off function, THD<10%, PF>0.99 (application: hospital,commercial build, warehouse, etc.) Rohs Comply. We provide 30 months warranty for FSE model.
HEMI model has EMI protection circuit, Overload protection, Over-heat protection, Cut-Off  function, Abnormal protection, Pre-heating function, Chipset control, Constant power output, THD<10%, PF>0.99 (application: computer room, data center, hospital, etc.) Rohs comply.
We provide 4o months warranty for FAU model.

Please refer to our product specification for more details of the difference.

Q.9) Is it possible to provide a 3 year warranty on the Better-Energy series?

Yes, we can provide 3 year warranty for OOP model but customers have to pay extra cost. Pls

Send email to us sales@t5adapter-be.com .

Q.10) What T5 model does build with chipset control in them?

Products with chipset control are:

1) HEMI





 

Q.11) What advantage does the new chipset give to the client (example longer rated life etc)?

With built in chipset, the product will become more stable during operation. The lifespan of the product will be extended.


 

Q.12) What are the difference in ICs, ICs Control, Open, Cut-Off, Open - Circuit, Short

Circuit, Gas discharge?

1) ICs =ICs Control means that product built with chipset control to ensure stable operation.

2) Cut-Off is a new electronic ballast control technology which will stop the pre-heating current flowing through the filament after the tube is ignited. The Cut-Off technology will reduce the loading of filament and hence extended the life span of tube. And most of Better-Energy T5 series will equip with Cut-Off technology. The specific models with Cut-Off technology will been listed in cut-off picture.
3) Open-Circuit, Short-Circuit, Gas Discharge, Overload are belonged to the protection
  function of Better-Energy product.

 

Q.13) Can the T5 retrofit fixture comes with the plastic shaft, and optional diffuser?

Yes,but we do not command you use this,we have much professional lampholder.that is  STD lampholder.

 

Q.14) What does Better-Energy retro-fitting mean?

Better-Energy Retro-fitting means installing Energy Saving (Energy Efficient) lighting products without any modification on the existing fittings. The retrofit concept is to minimize the costs faced by users to achieve energy efficiency.


 

Q.15) Do Better-energy lumen outputs are the same between the tube of 4000K and 6500K?

In general, with the same input power, the lumen output of 2700K results about 5% higher than 6500K. So the lumen output of 4000K will be higher than 6500K by about 2%.

 

Q.16) What does better quality of light mean?

The colour rendering index (CRI) of T5 tubes is 85. CRI translated in common language means that T5 tubes are 85% close to natural sun light. And we can also provide tube with CRI > 90.

 

Q.17) What is the difference in light output over the life time between T5 Better-energyTUBE

And T8 fluorescent tubes?

 

TheT5 tubes are designed to last for a longer period of around 15,000-20,000hours. The depreciation of lumen is only around 10% after 10,000 hours compared to 35-40% for standard T8 tubes. This reduces the service and maintenance costs and will give the user additional savings.


 

Q.18 : What are the main highlights of Better-Energy T5 Adapter adapter?

A.2 : Conventional T8 tubes consume 36 / 58 Watt, but the magnetic ballast has an additional power loss of about 7 / 14 Watt, hence total system consumption is around 43 / 72 Watt. The system power consumption of the T5 adapter is only 31 / 40 Watt including the losses of the magnetic ballast, which can remain inside the fitting.(we also can energy-save more according to acutal project.)

 

Q.19 : It is mentioned Better-Energy T5 Adapter consumes less wattage i.e. 31 Watt, does this mean that the light output will also be less?

A.19: Even at a consumption of 31 W , the light output of the T5 Adapter system is comparable to the conventional T8 tube lights. Our brightness would been much better than normal T8. The light output can be measured using a lux meter.


 

Q.20) What is the advantages of using aluminum fixture in Better-Energy T5 series product?

The aluminium fixture is very good for ventilation. The operation temperatures (Tc) of our T5/OOP or EMI AND HEMI is about 40 - 45˚C. Since we a using a long aluminum bracket to embrace the T5 electronic ballast, our running temperature is lower than the normal T5 ballast which is using iron-plate as casing. Moreover, the aluminium make the product look classier

 

Q.21) What are the advantages of using STD LAMPHOLDER in Better-Energy T5 series product?

The STD lampholder is a unique design which makes the product can be applied to the fixture with different orientation of lamp holder. The  STD lampholder adjustable to a position which is best fitted provide most light output to your environment.

 

Q.22) How does the Better-Energy T5 react to high voltage fluctuations?

Better-Energy T5 has been designed taking voltage fluctuation into consideration. The electronic ballast can withstand voltage fluctuation of ±15%.

 

Q.23) What is RoHS?

RoHS is commonly referred to as the Restriction of Hazardous Substances Directive or RoHS) was adopted in February 2003 by the European Union. The RoHS directive took effect on 1 July 2006, and is required to be enforced and become law in each member state.

This directive restricts the use of six hazardous materials in the manufacture of various types of electronic and electrical equipment.

 

Q.24) What is WEEE?

The Waste Electrical and Electronic Equipment (WEEE) legislation introduces new

responsibilities for businesses and other non-household users of electrical and electronic equipment (EEE). This includes schools, hospitals, and government agencies, when they dispose of their electrical waste. These organisations will need to ensure that all separately collected WEEE is treated and recycled Fluorescent tubes, Mercury, Halides, HPS and most electronic products contain mercury.

Mercury is a very useful and essential element, but is also hazardous if not disposed of correctly. There is enough mercury in an old 6ft T8 or T12 fluorescent tube or on small computer circuit board to pollute 30,000 litres of drinking water. So it has to be carefully disposed of ensuring that it does not enter water tables through landfill and waste sites. It is now illegal for businesses to deposit used fluorescent tubes, mercury, discharge lamps and most electronic components in landfill sites.

 

 

Q.25) Can we use this Better-Energy T5 in T10, T12 old fixtures?

Better-Energy T5 can apply to all standard fixtures with different diameter of tube, including T8, T9, T10 and T12.



 

Q.26) Can the Better-Energy T5 be used if there is already an electronic ballast installed in the fitting?

Yes, but some simply wiring work has to be performed. The existing electronic ballast needs to be by-pass. Please refer to our user manual for details.

 

Q.28) We are using Single Bullet Pin, can we use Better-Energy T5?

Better-Energy T5 has other end-cap design to be applied in single bullet pin (8’S). EcoPower also provide Better-Energy T5 retrofit fixture adapted to bi-pin  and recessed


 

Q.29) Besides 5ft, we use 6ft and 8ft? do you have any other models for this kind of fixture?

Yes, we also provide solution to 6ft and 8ft existing fixture. The 6ft and 8ft is called Slender Series, please visit our website for more details.Or contact sales@t5adapter-be.com.

 

Q.30) We are using rapid start ballast, can we use Better-Energy T5?

Yes. But simply wiring work is required to bypass the rapid start ballast. Please visit our website or refer to our user manual for more details. Or contact sales@t5adapter-be.com.

 

Q.31) If there is no ballast in the fitting, can we use Better-Energy T5?

Yes. The Better-Energy T5 is actually can be regarded as standard T5 fittings with built-in electronic ballast. It can run dividually. Therefore, existing ballast can be either remove or remain inside the luminaries.

 

Q.32) we are using shared ballast, 1 ballast for 2 tubes, can we use Better-Energy T5? If so, what we can do?

Yes. We provide solutions to series (shared) ballast configuration. Pls ask our customer service for more details or refer to our user manual. Or contact sales@t5adapter-be.com.

 

Q.33) We have a special kind of fixture with a small tombstone or diffuser but your Better-Energy T5 having a reflector and which is too big. Are there any other models that fit this kind of fitting?

Yes. You can either use our T5 product without reflector or Better-Energy T5 with special end-cap customized for limited installation space. Pls ask our customer service for more details. Or contact sales@t5adapter-be.com.

 

Q.34) Are the Better-Energy T5 series also available without reflector and if so, what is the pricing.

Yes, we have wingless design (without reflector). 


 

Q.35) We have installed a few units of T5/28FSE inside a fridge unit (cold

environment). We find the tube is not bright as fitting in the normal fixtures. Do you know the heat tolerances of the lamps?

Our product is designed to operate in ambient temperature raging -15˚C to +50˚C.

For the lamp, it will dim at low temperature. This is the physical features of lamp. In general,the lamp will achieve maximum light output if the surface temperature of tube is about 40˚C. If the ambient temperature decreases to negative like the environment, the light output will decrease.

 

Q.36)The savings sound too good to be true. How can the user have such big

savings?

The additional power losses of T8 and T12 magnetic ballasts are around 30%, whereby the power losses of the Better-Energy T5 system including are only around 7%. Furthermore the tube wattages of T8 / T12 are much higher than the tube wattages of T5 tubes. Both together will give the user savings of around 40% compared to T8 and T12 fittings with magnetic ballasts.

 

Q.39) Why Better-Energy T5 can save energy?

The Better-Energy T5 is built with a T5 electronic ballast which can achieve high power factor >0.95 and reduce the operation current (I). The magnetic ballast inside the conventional fixture can be regarded as a resistor (R=Resistance) to the current. The power loss (P) of the resistor can be explained by the following formula.

P=I2R By using T5 electronic ballast technology, the current will drop and hence the power loss reduces dramatically. This explains why Better-Energy T5 can save energy.

 

Q.40) How much energy Better-Energy T5 can save when compare with T8 and T12 magnetic ballast fittings?

Please refer to our T5 product brochure in which you will find the comparison table for energy saving. The T5 product brochure is uploaded in our website. Or contact sales@t5adapter-be.com.

 

Q.41) What are the advantages of using T5 electronic ballast (T5 Better-Energy Retrofit Fixture) when compare with conventional magnetic ballast?

Advantage of using T5 Better-Energy Fixture:

􀁺 Energy Saving up to 60%

􀁺 Protection functions

􀁺 Protection of eye vision

􀁺 Enhance color; No lumen loss

􀁺 Lamp’s lifetime extended

􀁺 No wiring cost; No wiring works

􀁺 Short payback period

􀁺 User friendly

􀁺 Quiet Operation

􀁺 Immediate Start; No surge current

􀁺 Low Harmonic distortion < 20%

􀁺 Operation Frequency > 35KHz

􀁺 No flickering

􀁺 Reversible retrofitting

􀁺 Installation only takes 30 seconds

􀁺 Comply with T8, T9, T10 and T12 Fixtures

􀁺 Wide application voltage

􀁺 High power factor > 0.95

Q.42): All energy saving products available in the market are very expensive. Is it the same  case with the T5 Adapter adapter?

A.42 : T5 Adapter can offer an average energy saving of approx. 40%. The average return of investment

therefore is around 1-2 years .

Q.43): The Better-Energy savings sound too good to be true. How can the user have such big savings?

A.43: The additional power losses of T8 and T12 magnetic ballasts are around 20 to 25%, whereby the power losses of the T5 Adapter adapters including the remaining magnetic yoke are only around 13%. Furthermore the tube wattages of T8 / T12 are much higher than the tube wattages of T5 tubes. Both together will usually give the user savings of around 40% compared to T8 and T12 fittings with magnetic ballasts. 

Q.44): Why can the Better-energy user not install T5 fluorescent tubes in existing T8 fittings?

A.44 : The T5 fluorescent tube is a different fluorescent tube. It is shorter in length than standard T8 tubes. The tube requires an electronic ballast with pre-heat function to start and to operate it. The T5 Adapter is designed in such a way that it overcomes the problem of different length, different pin distance and the requirements of an electronic ballast. 

Q.45): Can the T5 Adapter adapter be used if there is already an electronic ballast installed in the fitting?

A.45: Yes, T5 Adapter can still give up to 25% saving compared to the T8 electronic ballast. The existing electronic ballast needs to be disconnected and an T5 AdapterE unit has to be installed instead.

Q.46): It is known as a fact that electronic ballasts operate on a high frequency (40,000 Hz) and sometimes this creates problems with harmonics in computerized environment. How can the user be sure, that the T5 Adapter ballast will not interfere with other electronic equipment?

A. 46: The T5 Adapter adapter has been tested and certified complying with ETL standard and FCC and Energy-star system in American market and TUV in Europe market.

 


 

Q.47): How does the T5 Adapter adapter react to high voltage fluctuations?

A.47 : T5 Adapter has been designed taking voltage fluctuation into consideration. The electronic ballast can withstand fluctuation in the range of 120 -277 Volt.

Q.48): What is the average life time of the T5 Adapter adapter and the T5 tube?

A.48 : The life time of T5 tubes and ballast is around 15,000-20,000 hours .

For more,you can contact : sales@t5adapter-be.com
 

 

Q.49) What is the average life time of the Better-Energy T5 and T5 ECOTUBE?

The life time of T5 tubes is around 15,000-20,000 hours and the life time of the built-in ballast is around 20,000 hours ,30,000 hours to 50,000 hours depending on different class of product.

( A1 mode=20k hours, A2 mode = 30k hours, A3 mode = 40k hours and A4 mode = 50k hours)

 

Q.50) What is the difference in light output over the life time between T5 Better-energyTUBE And T8 fluorescent tubes?

 

TheT5 tubes are designed to last for a longer period of around 15,000-20,000hours. The depreciation of lumen is only around 10% after 10,000 hours compared to 35-40% for standard T8 tubes. This reduces the service and maintenance costs and will give the user additional savings.

 

Q.51) Can you have CE certification if RoHS is not complied?

CE and RoHS are individual standard. There is no influence and conflict to each other. CE is related to safety issue while RoHs is related environmental issue.